Legal
Terms & Conditions
Last updated: July 2026
Terms and Conditions of Trading
Last Updated: 26 July 2024
1. Definitions
In these Terms and Conditions:
Company means Luxlectrics Electrical Services.
Client means the person, company, charity, or other legal entity engaging the Company.
Quotation / Quote means the Company's written or verbal description of work and associated charges.
Estimate means the Company's written or verbal description of work with an estimated cost that may change as work progresses.
Site means the address or location where work is carried out.
Agreement means these Terms and Conditions together with any quotation, estimate, or related contract.
Certificate means a non-statutory document detailing inspection and test results prepared in accordance with BS7671:2018 (2022).
Works means all electrical and related works carried out by the Company or its subcontractors.
2. Quotations and Estimates
2.1 Quotations
Quotations cover only the work specifically detailed within them. Additional work requested by the Client, or work required to bring an existing installation up to an acceptable standard, will be charged separately at the Company's hourly rate plus materials unless otherwise quoted.
2.2 Estimates
Estimates are subject to change as work progresses and additional information becomes available. Estimates may include estimated labour hours or days and a materials list. The Client is responsible for specifying any reporting requirements needed to monitor costs.
2.3 Hourly or Daily Rates
Where no quotation or estimate has been provided, work will be charged at the Company's standard hourly or daily rate plus materials. Unless otherwise agreed in writing, travel time to and from the Site will be charged at the same rate.
3. Retention of Title
All materials and equipment supplied remain the property of the Company until all related invoices have been paid in full.
4. Emergency Works
Emergency work required to make a dangerous situation safe will be chargeable at the Company's hourly rate plus materials. The applicable rate will be advised before work commences. A minimum charge of one hour applies.
5. Free Advice
Any free advice provided by the Company is general electrical safety or design guidance only. The Company accepts no liability for decisions, actions, or losses arising from reliance on such advice.
6. Regulatory Authorisation
The Client is responsible for obtaining all necessary permissions and approvals for the Works, including but not limited to:
Planning permission
Building warrants
National Parks Authority or Broads Authority approvals
Local Authority Licensing Authority approvals
Building Control approvals
The Company accepts no liability for losses resulting from failure to obtain required permissions.
7. Deposits
Where a quotation or estimate requires a deposit, no contract will be formed until the deposit has cleared into the Company's bank account.
8. Errors and Omissions
All documents are issued on an Errors and Omissions Excepted (E&OE) basis. The Company reserves the right to correct errors or omissions and issue revised documents where necessary.
9. Payment Terms
9.1 Late Payment
Business clients may be charged statutory late payment interest and compensation on overdue invoices in accordance with applicable legislation.
9.2 Debt Recovery
Where invoices remain unpaid beyond agreed payment terms, the Company may engage debt recovery services or commence legal proceedings. Associated recovery costs may be added to the outstanding balance.
10. Site Access
The Client must provide access to the Site at agreed times and continue to do so if delays occur. Where equipment or materials become inaccessible due to denied access, the Client must facilitate collection or pay replacement costs.
11. Special Order Materials
Materials specially ordered for the Client and not eligible for supplier return or refund must be paid for if the Works are cancelled or specifications changed. Ownership transfers upon payment.
12. Damage to Works in Progress
12.1 General
The Client is responsible for the cost of reinstatement where work in progress is damaged by parties not employed or subcontracted by the Company.
12.2 Other Contractors
Damage caused by third-party contractors remains the Client's responsibility, regardless of any claim made against the contractor responsible.
13. Site Security and Theft
Unless otherwise agreed in writing, Site security is the Client's responsibility. Theft, loss, or damage caused by third parties remains the Client's responsibility.
14. Cancellation or Postponement by the Client
14.1 Cancellation Before Work Starts
The Client may cancel within 14 days of contract formation and receive a full deposit refund, provided work has not commenced.
14.2 Cancellation After Work Starts
The Client must pay for all work completed up to the cancellation date. The Company may withhold certificates or reports where work remains incomplete.
14.3 Postponement
Where work is postponed for more than seven days, the Company may invoice for the proportion of work already completed.
15. Cancellation or Postponement by the Company
15.1 Cancellation
The Client remains liable for completed work up to the cancellation date. The Company is not liable for third-party completion costs.
15.2 Postponement
Where work is postponed by the Company for more than 14 days, the Company may invoice for completed work and will, where possible, provide updates regarding resumption.
16. Inspection, Testing and Certification
16.1 General Certification
Inspection, testing, and certification are included unless otherwise stated. Certificates and reports may be withheld until payment has cleared.
16.2 Electrical Installation Condition Reports
Payment is due regardless of whether a report is satisfactory or unsatisfactory. Where an installation is unsafe to test, charges may apply for time spent attending the Site.
17. Duplicate Certificates
The Company may charge a reasonable administration fee for replacement certificates or reports. Replacement certificates may not be available where personal data has been deleted under GDPR rights.
18. Force Majeure
The Company shall not be liable for delays or inability to complete work due to circumstances beyond its control, including:
Terrorism
Industrial disputes
War or civil unrest
Natural disasters
Military conscription
Death, illness, or injury of key personnel
Public health emergencies
The Client remains liable only for work completed up to the date affected.
19. Dangerous Situations
Where a dangerous electrical situation is identified, the Client will be informed immediately. Decisions regarding isolation, temporary repair, or leaving the situation unchanged remain the Client's responsibility.
20. Subcontracting
The Company may subcontract work to suitably qualified third parties while remaining responsible for completion and applicable guarantees.
21. Guarantee
21.1 Guarantee Periods
Unless otherwise stated:
Workmanship: 5 years
Parts and materials supplied by the Company: manufacturer's warranty, with a minimum of 1 year from installation
Guarantees apply only where all related invoices have been paid in full.
21.2 Exclusions
Guarantees do not cover:
Replaceable lamps and light bulbs
Client-supplied materials
Reinstalled materials
Second-hand materials
Expired surge protection devices
22. Right to Rectify
The Client must allow the Company 30 calendar days to rectify defects before engaging third parties. Failure to do so may limit the Company's liability.
23. Liability
23.1 Liability Limit
The Company's total liability is limited to the higher of the quoted, estimated, or invoiced value of the Works.
23.2 Liability Exclusions
The Company is not liable for:
Damage to concealed pipes, cables, drains, or infrastructure unless accurate plans are provided
Unavoidable damage arising during the Works
Damage caused when moving furniture or similar items
Delivery-related damage caused by suppliers
Damage arising from emergency isolation works
23.3 Consequential Losses
The Company is not liable for consequential or indirect losses.
23.4 Matching Sets
Claims are limited to the damaged item only and do not extend to undamaged matching items.
24. Governing Law
These Terms are governed by the laws of England and Wales. Both parties submit to the non-exclusive jurisdiction of the English courts.
25. Severability
If any provision is found invalid or unenforceable, the remaining provisions remain in full force and effect.
26. Dispute Resolution
Both parties agree to attempt mediation before commencing legal proceedings.
Consumers may refer disputes to:
HIES
Centurion House, Leyland Business Park
Centurion Way, Farington, Leyland, PR25 3GR
Email: info@hiesscheme.org.uk
If mediation fails within 60 days, either party may seek remedies through the courts.
27. Critical Equipment
The Client is responsible for ensuring that all critical equipment is operational after any disconnection during the Works.
Examples include:
Refrigeration equipment
Medical equipment
Heating systems
Ventilation systems
Security systems
IT infrastructure and payment systems
28. Payment Fraud
If fraud prevents payment from reaching the Company's bank account, the Client remains responsible for payment of outstanding invoices.
29. Parking
The Client is responsible for providing any required parking permits and will be charged for penalties arising from failure to do so.
30. Utilities and Facilities
30.1 Electricity and Water
The Client must provide access to electricity and water required to complete the Works.
30.2 Toilet Facilities
The Client must provide access to toilet and handwashing facilities for the duration of the Works.
31. Changes to These Terms
The Company may update these Terms and Conditions at any time. Changes will not apply retrospectively.
32. Acceptance
An instruction to proceed with work constitutes acceptance of these Terms and Conditions.
Data Policy
1. Personal Data
1.1 Why We Store Data
The Company stores personal data for the purposes of:
Preparing quotations
Issuing invoices, certificates, and reports
Statutory notifications
Accounting requirements
Product recall management
Guarantee fulfilment
1.2 Data We Hold
The Company may hold:
Client name and address
Installation address
Details of work completed and materials supplied
Records of notifiable work submitted to Building Control
Tenant contact details are not retained after completion of the Works.
1.3 Sharing Data
Personal data is shared only where necessary:
With NAPIT and Local Authority Building Control where legally required
With HMRC or other statutory authorities when required
With accountants and auditors for statutory accounting purposes
1.4 Data Deletion
Clients may request deletion of personal data under applicable data protection legislation.
Certain information may be retained where required by law, including:
Building Control notifications
Accounting records and invoices
Deleting personal data may prevent:
Product recall notifications
Replacement certificate issuance
1.5 Access Requests
Clients may request a copy of their personal data. The Company will respond within 30 days.
2. Acceptance
An instruction to proceed with work constitutes acceptance of this Data Policy.